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  • Client:
    HC One
  • Sector:
  • Type:
  • Procurement Method:
  • Location:
    Harrogate, North Yorkshire
  • Project Value:
    c £182,000

Project Description

Pacy and Wheatley have completed a successful Interior Refurbishment to a care home in Harrogate. We were pleased to have been appointed, by our repeat customer HC One, to provide improvements to day rooms, bedrooms, sanitary facilities, staff office rooms complete with entrance and corridor areas across 3 phases within the 30 bed care home. The improvements have provided an upgrade to various elements of care to its residents. The home is a converted Edwardian villa in the centre of picturesque Harrogate.

The Challenge

Ensuring that works in the occupied home are undertaken without negative impact or disruption to the residents, with bedrooms and rooms to be handed back as per the agreed programme of works.

Managing the refurbishment process and demolition works to ensure we are sympathetic to the home, its residents & visitors. Phasing the works to ensure that the home has adequate facilities within each area and floor to avoid any loss of service to the residents.

The Solution

In order to allow the works to progress without disruption to the residents, we ensured that the work areas were fully segregated from the occupied residential areas of the home. Throughout the refurbishment works we put in place a policy of daily communication with the home manager and ward managers. This allowed them to communicate on a daily basis the planned works to all residents, staff and visitors.

We also worked closely with the home management team to ensure sufficient time and notice was given prior to commencing any noisy works. The works were phased following close co-ordination with the home and estates team- to ensure that facilities were considered to ensure minimum day space and sanitary facilities were maintained.

Key Achievements

Significant improvement to the day spaces and sanitary facilities; giving them a fresh and high quality appearance.

Worked closely with the client during revised scoping meetings, as the works progressed, to ensure that the homes and clients wish list was met.

The project was delivered on time and to the client’s budget.


Lovely refurb at Grosvenor House. Residents, relatives and staff very happy. Nothing but praise for the contractors. Such a lovely home! Please pass on my thanks to all.

Doctor Glen Mason, Managing Director, HC-One

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